Privacy Policy

Last Updated: April 13, 2025

1. Introduction

GrowK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Contact information (such as name, email address, phone number)
  • Financial information (such as bank account details, payment card information)
  • Identity verification information (such as national ID information, KYC documents)
  • Account credentials (such as username, password)
  • User profile information (such as profile picture, preferences)

2.2 Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

  • Device information (such as IP address, device type, operating system)
  • Usage data (such as pages visited, time spent on pages, links clicked)
  • Location data (based on your IP address or device settings)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • To provide, maintain, and improve our Service
  • To process transactions and manage your account
  • To verify your identity and comply with legal requirements
  • To communicate with you about your account, updates, or promotions
  • To monitor and analyze usage patterns and trends
  • To detect and prevent fraud, security breaches, and other harmful activities
  • To comply with legal obligations

4. How We Share Your Information

We may share your information with:

  • Service providers and partners who assist us in providing the Service
  • Financial institutions and payment processors to facilitate transactions
  • Legal authorities when required by applicable law or in response to legal process
  • Other users, with your consent or as necessary to provide the Service
  • In connection with a merger, acquisition, or sale of assets

5. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction or objection to processing
  • Data portability

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

7. Children's Privacy

Our Service is not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the one in which you reside. By using our Service, you consent to the transfer of your information to countries which may have different data protection laws than your country.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@growk.sa

Address: GrowK Headquarters, Riyadh, Saudi Arabia